It's always cool when something actually works in the global village, so I feel that I should share this occurrence of functioning global logistics.... The battery on my Chalmers (Dell) laptop suddenly collapsed (albeit after several months of somewhat strange behavior). I didn't feel over-excited at the prospect of tracking down a new one here, especially after my first scan of the Dell web-site seemed to indicate that my particular model was never sold in Singapore. However, Chalmers has a 3-year service agreement for all Dell computers. Wow: you punch in your service tag, and up comes the full list of all components of the computer with part numbers. AND a list of all items covered by the service agreement & the expiration date. Usually this type of agreement expires a few months before component failure, but in my case I had just 9 days left. What luck! Email to Dell Service Centre explaining the situation. A couple of hours later I received an email back saying that they would deliver a new battery free of charge at the address of my choice. An hour later Dell Logistics called to make an appointment, and next morning the doorbell rung at there was a beaming Singaporean with a DHL shirt and a new battery in his hand. Signed the delivery receipt and checked that the new battery worked. End of story. Pretty impressive to see the whole chain work so smoothly.
And here is a picture of the beautiful umbrella tree outside my office.
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